Support
Need a hand?
Shipfolio is built by one person. Every message reaches me directly.
The fastest way to get help is to email support@shipfolio.app. Expect a reply within one business day.
When reporting a bug, please include your device and OS version, the steps to reproduce, and a screenshot if you can.
In-app feedback
Settings has a Give feedback form on both iOS and the web. It goes to the same inbox as the email address above and automatically tags your platform and app version, which saves a round trip.
Account and billing
- Manage your subscription. Web purchases can be managed from Settings → Manage billing. iOS purchases are managed in the iOS Settings app under your Apple ID → Subscriptions.
- Export your data. Settings → Export my data downloads a complete JSON export of everything Shipfolio holds on you.
- Delete your account. Settings → Delete account permanently removes your account and all associated content. This cannot be undone.
Privacy
Shipfolio doesn't track you and doesn't sell your data. Full details at the privacy policy.
Security reports
Found a security issue? Please email support@shipfolio.app with details. See also security.txt.